Posts Tagged ‘service industry’

Finally, after a week of head banging (and not to heavy metal either) my internet’s up again!

My Internet went down last Wednesday. At first I tried to fix the problem by calling the help centre. I don’t know what possessed me to call technical help centre, but I did.  

They asked me to try removing the programme and reinstalling it, then call if the problem persisted. So I told them to back up a minute. “How do you do that?”

Very patiently they walked me through the control panel, into add or remove programmes, and helped me do the needful. It didn’t work.

So they muttered something about ports and com 4 and 5. The subsequent conversation led me to some very dark places like device manger and my network connections. It didn’t work. I panicked. So did they, but only when I screamed profanities like suing and litigation.

They asked me to go to the nearest Reliance web world to sort out the problem.

Now I had some pressing assignments to finish so I decided to put off the impending visit till Sunday.

I was a little unsure about whether their technical team would be working on Sunday so I tried calling them. No response on any of the four numbers. I decided to take a chance anyway. I figured that Sunday was the only day people had time to sort out their problems and they knew that.

They did. And conveniently took off to avoid irate people. I was told to come back the next day.

So I did some more yelling and screaming about wasting people’s time and them not answering calls. They let me rave and rant figuring I would run out of steam eventually. After precisely five minutes, I did, and skulked out with my tail between my legs.

The next day when I went there I was told that the technical guy doesn’t come in until 2. “But, Sameer (name changed to protect identity) will help you,” the floor manager muttered hastily when he saw my nostrils beginning to flare. After yesterday’s performance he was clued into tell-tale signs, I guess.

Sameer took over one hour to fix a problem that should have taken ten minutes at most. But that’s because he had to undo everything I had done earlier. “No wonder it’s not working. The settings are all wrong. Did you, by any chance, fiddle with the settings?”

I put on my most innocent face. “Me?”

He looked suspicious but let it pass. The problem was fixed.

Or so I thought. Imagine my chagrin when I booted it up at home and the screen flashed, found new hardware…if you have the relevant disk, please insert now.

At that moment I felt like packing some harware myself and shooting someone, myself, in the head, since I had already shot myslef in the foot by subscribing to Reliance.

The next day, which was yesterday, I went again. From the outside I thought I detected some frenetic movement inside.

But when I went in there, all was calm. Sameer wasn’t there but I was referred to a girl called Nausheen (again, name changed…you know the drill). I had my suspicions that the frenetic movement I thought I had detected was Sameer beating a hasty retreat.

As soon as I booted my laptop to show Nausheen my problem, I was forcibly reminded of a popular saying by a cheery pessimist called Murphy. And the saying goes, “a system will work at the exact same time you’re trying to prove it doesn’t.”

This of course enabled the unflappable Nausheen to say, “It must be a hardware and / or a network problem.”  No amount of arguing would convince her to change her apathetic stand or even lift a finger to help. She just stared expressionlessly at me with coloured contact-lensed eyes.

I realised one thing. In a service industry, even if you aren’t, you must be seen to be doing something. It makes customers happy that something is being done about their problem. I guess politics and business are not so different after all, huh?

I was defeated. Short of subscribing to another ISP, there was no other option. I took that option.

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Let’s see now, it’s been a week since my internet’s been down. So i’ve taken to doing a little pilgrimage everyday…to Reliance, who happens to be my ISP.

The problem has still not been sorted out. So it will be a little while till i post another entry…am still there by the way, scavenging on their wireless network.

The Internet sorting out has been an experience in itself and will write about it when I can see the humourous side of it. Am fuming right now.


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