Posts Tagged ‘problems’

I’m in a rut, creatively speaking. It’s not that I have a writer’s block. I don’t. The ideas abound plentifully but I just can’t muster up enough enthusiasm to put them down.

I blame it on the heat. I swear, it doesn’t rain soon, I won’t be responsible for my inaction.

It’s is so sweltering that even with the air-conditioning on my poor laptop keeps hanging. Speaking of air-conditioning, as if my social conscience wasn’t enough to dissuade me from having it on all the time, last month’s electricity bill certainly did the job. At times like these I wish I worked in an office. It is so much easier to bury your social conscience under the weight of collective irresponsibility. I find myself thinking obsessively about Margaritas – the frozen kind. The only problem is I don’t have Cointreau and no idea where to get it. So I called up some friends in the middle of the afternoon, thereby sending them into a tizzy thinking that I had taken to drinking in the afternoon. One concerned friend suggested marijuana instead. So much more appropriate for afternoons.

On the subject of pressure, my maid has gone on leave. That’s thrown my entire morning schedule out of gear as well. Now I have to make my own tea, not to mention, bed. By the time I’m done with the added chores at about ten a.m., I’m exhausted and ready to go back to bed. Earlier I would get at least a thousand good words written by then.

And the fact that I haven’t got any work (now, honey, don’t be upset. I know housework is work) done by ten drives me crazy so I can’t work even afterwards for a while. Just shows how everything is so interconnected and finely balanced that the tiniest deviation can produce cataclysmic results. Don’t look at me like that, authors are supposed to be notoriously self centred.

On the same subject, but on an unrelated note, the replacement maid, who speaks nothing but Marathi (who’ll only do the dishes and the cleaning but won’t oblige with the tea and the bed), has been dropping words like sari, salwar kameez, bonus. Now, I don’t follow Marathi all that well, so I really don’t know the context. But I can’t help feeling that those are not-so-subtle hints.

I figure I’ll give her a sari when she obliges with the tea and the bed.

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Finally, after a week of head banging (and not to heavy metal either) my internet’s up again!

My Internet went down last Wednesday. At first I tried to fix the problem by calling the help centre. I don’t know what possessed me to call technical help centre, but I did.  

They asked me to try removing the programme and reinstalling it, then call if the problem persisted. So I told them to back up a minute. “How do you do that?”

Very patiently they walked me through the control panel, into add or remove programmes, and helped me do the needful. It didn’t work.

So they muttered something about ports and com 4 and 5. The subsequent conversation led me to some very dark places like device manger and my network connections. It didn’t work. I panicked. So did they, but only when I screamed profanities like suing and litigation.

They asked me to go to the nearest Reliance web world to sort out the problem.

Now I had some pressing assignments to finish so I decided to put off the impending visit till Sunday.

I was a little unsure about whether their technical team would be working on Sunday so I tried calling them. No response on any of the four numbers. I decided to take a chance anyway. I figured that Sunday was the only day people had time to sort out their problems and they knew that.

They did. And conveniently took off to avoid irate people. I was told to come back the next day.

So I did some more yelling and screaming about wasting people’s time and them not answering calls. They let me rave and rant figuring I would run out of steam eventually. After precisely five minutes, I did, and skulked out with my tail between my legs.

The next day when I went there I was told that the technical guy doesn’t come in until 2. “But, Sameer (name changed to protect identity) will help you,” the floor manager muttered hastily when he saw my nostrils beginning to flare. After yesterday’s performance he was clued into tell-tale signs, I guess.

Sameer took over one hour to fix a problem that should have taken ten minutes at most. But that’s because he had to undo everything I had done earlier. “No wonder it’s not working. The settings are all wrong. Did you, by any chance, fiddle with the settings?”

I put on my most innocent face. “Me?”

He looked suspicious but let it pass. The problem was fixed.

Or so I thought. Imagine my chagrin when I booted it up at home and the screen flashed, found new hardware…if you have the relevant disk, please insert now.

At that moment I felt like packing some harware myself and shooting someone, myself, in the head, since I had already shot myslef in the foot by subscribing to Reliance.

The next day, which was yesterday, I went again. From the outside I thought I detected some frenetic movement inside.

But when I went in there, all was calm. Sameer wasn’t there but I was referred to a girl called Nausheen (again, name changed…you know the drill). I had my suspicions that the frenetic movement I thought I had detected was Sameer beating a hasty retreat.

As soon as I booted my laptop to show Nausheen my problem, I was forcibly reminded of a popular saying by a cheery pessimist called Murphy. And the saying goes, “a system will work at the exact same time you’re trying to prove it doesn’t.”

This of course enabled the unflappable Nausheen to say, “It must be a hardware and / or a network problem.”  No amount of arguing would convince her to change her apathetic stand or even lift a finger to help. She just stared expressionlessly at me with coloured contact-lensed eyes.

I realised one thing. In a service industry, even if you aren’t, you must be seen to be doing something. It makes customers happy that something is being done about their problem. I guess politics and business are not so different after all, huh?

I was defeated. Short of subscribing to another ISP, there was no other option. I took that option.

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